We arrived late, around 22.00, after five minutes searching in the laptop they said our room was not available, but that they have nine hotels close to this one and we will get an upgrade, a better room. After running around from place to place with our luggage, at least they carried my wife's luggage, and after having the second and third guy to "help" us, we finally got to a place where we could stay. That room was absolutely no upgrade but more like a downgrade (nothing like the pictures), and for breakfast we had to change location. Absolutely unacceptable. We didn't say anything at that point, we were tired and said to ourselves that we discover Istanbul, so we wouldn't stay that long in the room. At least the people we were facing were friendly and tried to "help" in this unacceptable situation. Breakfast had a good choice but lack in quality. Room service (changing towels etc.) was good.