when we arived the room was ice cold, we turned on the heater to find out it was not working. we notified the front desk and she came to the room and had zero knowledge how to even turn the heater on, i had to help her, she then calls a reapair man, who changed a filter and spraid a chemical in the heater that we had to smell all night, and he said "they never fix anything here this is just what it is", i was never offered any acomidations for the trouble, a refund or even a change in room. zero follow up from repair guy to see if the heater ever worked and zero follow up from the front desk. terrible experience for myself and my three children. will never come back again.