Have to go into a little entry way, no lobby area, door was locked. You had to ring a bell with a different hotel name on it. Viva Inn I am guessing is now the Americas Best Value Inn & Suites. Just a little window with a slide through tray. Not very friendly, just looked at me till I said I had a reservation. Asked for ID, told him I want to pay with a different card, acted like he did not hear me, but did turn and take my card. Just said room #104 as he pushed the room key through the tray. Room was OK, just not cleaned very well, dirt in the corners, dead crickets on the floor, and hair in the tub. We had a double bedroom, only had two bath towels. Did not ask for more, didn't want to bother. When I went to check us out. Rang the bell and a woman on the phone came out and just looked at me, so I held up my room key and placed in the tray. No, Thank you or anything.