Despite arriving at 2.30pm we were told our room wasn’t ready. After hanging around for a bit, we were given a room at the back of the building. Dissatisfactory to say the least. We’re a couple and made it known we wanted a double yet were given a twin bed. When we complained they just put the beds together. The room is absolutely tiny unlike the pics. The fridge didn’t work, even if it did I still wouldn’t have used it as it reeked. The tv channels didn’t work, but again even if it did, there is just the one plug socket so you’d have to choose between using the tv or fridge. The telephone wasn’t connected. The view from the balcony was a junkyard. The bathroom was in a shoddy state, generally unkempt, dirty mirror, towels had blonde hair on them. Toiletries provided were a small soap bar, and 2 half used small bottles of shampoo. Curtains were ripped. Difficult to get a comfortable nights sleep as the walls are so thin and everything from neighbouring rooms can be heard. cleaners forgot to replace our towels after cleaning, with no working phone in the room we had to keep going up and down the stairs to speak to reception. It advertises wifi- this is a blatant lie. Wifi only works in the lobby and not the rooms. We made manager aware of the issues we had, he came up and acted surprised about the state of the room, said he’d sort the problems we had, other than putting the beds together and offering a free evening meal on the first day (which didn’t cut it) he did nothing.