I recently had the misfortune of booking a stay at Auberge Communale de Carouge through Hotels.com, and I can't stress enough how disappointing the experience was.
Upon arrival, I was informed that the hotel was overbooked, despite having a confirmed, prepaid reservation. The reception staff were unhelpful, displaying a complete lack of customer service skills; they could not offer any assistance in finding me another place to stay for the night.
I was left with no choice but to find alternative accommodation on my own and bear the cost again. Given that I had already paid for a room at Auberge Communale de Carouge, this was extremely frustrating and financially burdensome.
What further adds to the disappointment is that there has been no effort from the hotel to make amends or offer any form of compensation.
I strongly discourage anyone from booking at this establishment. It's crucial for a hotel to have dependable reservations and competent staff, and this hotel, unfortunately, fails at both.
