Hampton Inn & Suites Syracuse/Carrier Circle

We booked this stay to enjoy the pool with our grandaughter. We checked the webpage and the pool was not listed in the services not available due to covid and yes there were others.

I was upset to find out that the pool was closed. The attendant at front desk said it has been closed since March 2020. I booked the hotel based on the indoor pool. I was sadden to find out that the description on hotels.com app was not updated. I had stayed at this hotel in the past and was really looking forward to the pool. The free breakfast was mediocre. Warm bottles of water, prepackaged bagels, not much choice . Room was clean, beds comfortable. We ended up checking out a day early.

My husband & I had a very nice overnight stay. Christine; the overnight manager upgraded our room at no extra charge! She was kind, courteous & professional! The bed was very comfortable, the shower was hot & felt great. We were quite pleased with our room accommodations. Breakfast was okay, more of a abbreviated continental breakfast due to Covid. I think they could have added individual cereal boxes & still followed Covid rules.

My room was fine. Spacious and comfortable. The TV stopped working and there was something I really wanted to see. Kudos to desk staffer who got right on it, tried out two rooms and moved me to a suite on the same floor where the TV worked. It appeared to be a cable company glitch. I enjoyed the rest of my stay after a tiring day of driving. I would gladly stay there again.

It was not what we expected but NY COVID restrictions were more restrictive than other states. Room is not cleaned each day, you can get fresh towels but housekeeping is not allowed in room during your stay. Breakfast was limited from what Hampton normally has due to the restrictions.

Well the hotel inside seemed nice and clean. But the worst tho was parking your car in front of the door. It got broken in to and completly cleaned out. There are no security cameras or security. Anywhere in or for the parking lot. That any fottage on the cameras is too blurry anyways and that happens sometimes. So we were SOL all the way around. I know crime can happen anywhere but You'd think they would atleast have cameras or security or anything.and maby not send guests to the far back when the hotel is empty. So no not very happy.

Management was not willing to compensate me for such a terrible stay and I do not think matters were handled properly.

Hotel seemed to be relatively new and not merely updated. Bathroom had quartz and wood plank ceramic flooring with a barn door. Entire property was very clean inside and out. Breakfast consisted of primarily grab-and-go type of fare, but was adequate in this covid era.

It's an extreme stretch to say they have breakfast buffet. Hardly even could be considered a continental breakfast. Pitiful. The bathroom door wouldn't stay shut. The room was clean, quiet, and very nice.

The woman who checked me in was in another part of the hotel when I arrived and did not put a face mask on when she walked two feet away from me to go behind the counter to check me in.