2/10 – Mangelhaft
14. November 2024
UNDER RENOVATIONS
We were there for 5 minutes before realizing we made a HUGE mistake booking there. The place stunk which initially I tried to ignore. They didn't have the room I booked for (2 queen beds) and only had a king. It was myself and two other adults but we decided we would make it work to avoid the hassle of rebooking (our fault). Then when we go to the elevator it was covered in blankets and started to take off before we were in. We ended up taking the stairs and when we entered our room we realized we were not alone (roaches). Pool had some sort of film and because of the renovations was nothing like the picture. The lady at the front was the sweetest and helped us as we navigated through a 1 hour call for help to move hotels. We were able to get a refund. I saw her do it. However the bank has still not dropped the charge as it's been pending now for nearly two weeks. Rep on the phone was kind to work through moving us so there is no fault to them. However this hotel is NOT it!
Amelia
Amelia, Geschäftsreise (2 Nächte)
Von Hotels.com geprüfte Gästebewertung
