Hotel Nikko Shanghai

The temperature in the room is too hot and is very humid with no air. I cannot change the room temperature as it is centrally control by the hotel and they set it to a temperature that is not comfortable.

MayLing, Geschäftsreise (4 Nächte), 9. Dez.. 2019

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I was really disappointed that when I arrived I was told that the gym and pool were closed for service or renovation and would not be open during my entire tay. No alternative gym facility was offered, such as some other place in the city or immediate neighborhood. There are many gyms in Shanghai, and Nikko could have partnered with someone? Secondly, the Japanese restaurant was also closed. No reason was given. I find this unacceptable for hotel that prides itself as a Japanese hotelier. I will think carefully about staying there again when I am in Shanghai.

Arthur, Familienurlaub (4 Nächte), 30. Nov.. 2019

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This is not five stars hotel, they need to clean up the room

Jane, Geschäftsreise (11 Nächte), 3. Nov.. 2019

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Great hotel room with bad service

he hotel room is quite nice for the price, how ever the service is just way far from ok. We did go to the lobby bar at 10:30 pm to get a drink and food. -The staff didn't speak a world of english -His closes was not iron - He tell no more food so we had to negociate with the room dining to deliver us -One wine available and by bottle only - Wine serve on beer glass ... Nikko is a Japanese brand and you must be able to expect better. Train your staff !!!

Paulin, Geschäftsreise (1 Nacht), 27. Okt.. 2019

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- Convenient and close distance to transitional Shanghai communities. - Easy access to public transport. - Friendly staff

Familienurlaub (3 Nächte), 15. Okt.. 2019

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Amazing hotel for the price! Great star

Great hotel with great value and good staff. Sometimes the bar and waiter staff struggled with basic English which was at time a little frustrating if you just wanted a quick drink but overall the reception and concierge and house keeping were extremely helpful. The location was a good 25 minute walk from decent restaurants , bars or shops, but only 10 mins in a taxi. And the bar in the hotel was a little flat so you had to venture out. But for a business trip the hotel was extremely please take with an excellent gym and very comfortable room to sleep, chill and work.

Joe, Geschäftsreise (3 Nächte), 1. Juli. 2019

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They don’t turn on the air conditioning, the room is boiling hot making it close to impossible to have a decent sleep.

Urlaub mit Freunden (5 Nächte), 9. Apr.. 2019

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Never disappointing. Solid choice and very consistent

Jen, Geschäftsreise (4 Nächte), 9. Apr.. 2019

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The only issue is that it is impossible to get the room temperature below 31 celsius/88 Farenheit. And this was during winter time

Guy, Romantikurlaub (7 Nächte), 15. März. 2019

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It's at the convenience location, However, it fails to live up to Hotel Nikko brand name. Aside from the clean white bed sheets, the room was not vacuumed daily, the only arm chair has the stains that I did not feel right to sit and relax into. The tiles in the hallway and bathroom have the visible dirty stains (as if were uncleaned spit...further examination tells me they are construction glue picking up the dirts year long...I have all the pictures to show, if I could speak to the hotel's top management. The quality supervisors I spoke with do not even know these service problem exist!) The real problem was the bathroom, the shower door was broken, leaks all over the tile (into the hallway if not for the towels), so I opted to use the tub, to my dismay, the tub drainage was broken, that I need to tell the cleaning lady to suck it up to drain the water. In my six night stays, I had to call cleaning service on three occasions to come to drain the water so I could wash myself at the end of the day! The last call was not even responded...I had to call again after 30+ minutes waiting for cleaning...The operate did not even know room 2116 had called and was waiting for cleaning service!

Familienurlaub (6 Nächte), 1. Dez.. 2018

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