⭐☆☆☆☆ – Absolutely the Worst Hotel Experience
I stayed at the Exton Hotel and Conference Center from Friday, July 31 through Sunday, August 2, and it was one of the worst hotel experiences I have ever had.
The conditions of the hotel were deplorable. The bathtub had rust stains, the shower did not work properly, and there was only cold water. The room was in poor condition, with wallpaper peeling off the walls, making the entire space look neglected and unclean.
I also spoke with other guests who were staying there for the weekend, and they shared similar experiences. Many complained about the terrible odor in their rooms. It was clear that these were not isolated problems.
The customer service was just as disappointing. The front desk staff were rude, dismissive, and disrespectful. When I asked if there was a luggage cart available to help transport our belongings to our room, I was told there wasn’t one, and the staff showed no concern or willingness to assist. We were forced to carry all of our luggage ourselves to our room using the elevator.
No guest should have to pay to stay in conditions like these. The hotel is in desperate need of repairs, better housekeeping, and customer service training for its staff. Based on my experience, I cannot recommend staying here and would strongly encourage management to address these serious issues immediately.