3 days before visit I inquired by email how to check in after 7PM. no response. arrived just after 7PM to find door locked, no doorbell, lockbox, or keypad. phoned to ask what next. text response said to go to a particular business, ask for a particular person, get key from them. That business was closed, locked, no response to knock. texted BV to ask what next. response: "Try to knock the door in the meanwhile checking if some guest is there to open you the door." I actually try this, then text back: "There is no answer to repeated loud knocks." After a long wait I text again: "Hello?" After another long wait I give up, locate another lodging, go there with my luggage, check in. Some time later there is a text from BV "Ok it's closed at 21:00 Osvaldo will be there to receive you. Trying to contact Guest to open you the door." I respond "I gave up when you did not respond. Please cancel and full refund." Their response: "Osvaldo is there. no reason to give up." As of 6 weeks later there has been no refund or further email, text, or phone call from them.
