6/10 – Gut
26. Sept. 2025
I was disappointed with check in process. Hotels.com said no hidden fees, however we were charged many hidden fees including a parking pass fee of $20/day greater than $200 for our trip. The charges to my account were not for the amount determined by hotels.com. I am very much dissatisfied with how I was charged. I had a room refresh every 2 days per hotel policy which was to include towels and refreshing toilet paper. Towels were exchanged but we had to request toilet paper from front desk - our room was left with an empty toilet paper roll more everytime. When our room was cleaned, the new sheets and comforter appeared soiled. We enjoyed complimentary breakfast.
Wendy
Wendy, Familienurlaub (10 Nächte)
Von Hotels.com geprüfte Gästebewertung