2/10
Checked in for one night, hotel lobby were nice and clean. We were out and about all day cause my son had baseball tournaments. Got back to the hotel about 9ish and was getting the kids ready for bed cause we had to be up early for a game. Moved the comforter and there were blood stains on the bed sheets. Immediately called front desk asking for all sheets and pillow cases to be removed. They did offer to move us rooms but at this time it was 10ish and our stuff were already all over the place so I declined to move room and just wanted my sheet changed so my son can get a good night rest for the game. Front desk called and stated that they only had one cleaning lady and is short staff so to have my sheet changed is gonna be about an hour or so. At this point I was irritated so I told the lady bring me the sheets I will change the beds myself, cleaning lady brought the sheets and my husband and I did her job for her. So I question the staff if the sheets and room were actually being cleaned and changed out daily cause this is REALLY UNEXPECTABLE and unsanitary. So I paid for ONE night ONLY over $200 to get this kind of service from the Hilton hotel. So very disappointing and going to rethink my future stays at Hilton hotels.
Verifizierter Reisender
Familienurlaub (1 Nacht)