How on earth, this hotel, got the rating it did, amazes me..had to walk through clouds of cigarette smoke at the entrance, reception staff, were more interested in their phones, bedroom was disgusting, carpet filthy and very dated, was placed by a dog friendly bedroom, after hour and half of distressed dog barking, husband went down and moved rooms at 10.30pm....couldnt get Internet to work, we both spent 5 days without use of Internet whilst in hotel, the hotel staff was as much use as a chocolate fireguard .. breakfast was different, catering staff never attempted to clean tables , so guests had to wipe down tables, actual breakfast area, was filthy carpet was heavily stained... hallways carpets in same state, only one lift working for 7 floors, and that lift was stinking of oil, never been cleaned, ruined dress as grease on lift door, the door was buckled as scraping as it opened,did not install safety....I haven't got enough words left to use to describe this hotel, it needs to be closed and a total refurbishment.their is a lot of untruths being written about this hotel, it's no more than a bad hostel. Does Hotels.com check these reviews, for themselves??
This hotel is playing on the fact of its location is close to Icon Area, and I drive..Pool area was bad, seats and loungers so old and dirty, we couldn't use.....remove this hotel from properties list..