Overall, we loved staying at this hotel! We stayed for an eight day vacation and thought the value was great. Everything was immaculate, especially the breakfast room and open areas which were very open, comfortable and accommodating. The breakfast was continually managed and fresh, but ran out of creamer on the 2nd day and didn't get filled until day 7:/ The pool and spa were excellent (didn't use the sauna).
We usually only ask for servicing our room about every couple of days, so, we took off our sign and left for the day. Nothing. The next day, I tracked down one of the maids (?) and she said she would take care of it. Only the towels were supplied and trash emptied. Nothing else. The next day I took off our sign and the bed was made. Five days into our stay, nothing was cleaned (toilet, counter tops, etc.) or restocked except for towels. We tried again the next day and the toilet was cleaned (sort of) and towels restocked. Nothing else was restocked the entire trip: coffee supplies, toiletries, soap, etc.
I'm thankful for the clean towels, the occasionally made beds and empty trash cans. I was very disappointed with regard to the cleanliness of our room and the upkeep.
I would definitely stay again as we loved the hotel and the overall location and safety. I probably should have spoken up about the room issues, but hey, I'm on vacation and busy going to the next show/event in Branson...so I can definitely live with some below par room issues.
