8/10
I am giving this stay 4 stars (really 3.5) because the worst part about the stay was the check in. We arrived around 4:15pm or 4:20pm check in was at 3pm. I was told that they did not have a room available for me and my mother and that the wait may be approximately an hour. It was also shared that when I book through a 3rd party instead of through the direct website or be a rewards member that 3rd party bookings usually do not take priority over the aforementioned. I was confused at this statement because not only had I stayed I at this property before (which I booked through a 3rd party site) I have never experienced this problem before and I have been using 3rd party booking for years. So after approximately 50 minutes I was told that they finally had a room available for us. No actions were taken to compensate for the inconvenience at all. Staff members were nice and friendly and conversational but I am not sure where the ball was dropped with the check in process.
Erica
Familienurlaub (1 Nacht)