Booked and paid for 20 nights accommodation, picked up by a family friend from Delhi Airport and taken to the hotel, the reception I received was cold, unwelcoming and indifferent, on presenting my itinerary and receipt, proof of payment, the man at the desk looked at it and gave me a blank saying they have nothing, by this time extreme panic had set in, because i was on my own and now stranded at 9pm, fortunately the family friend asked me to their home, but I declined and needed to be in that area which is close to my unwell elderly relative, fortunately i found a hotel near by and booked in and was made very welcome and comfortable.