This hotel is somewhere I've stayed before. Usually sound & reliable.
This time I booked & prepaid only to find, quite by chance, that they had effectively cancelled my booking WITHOUT FORMALLY TELLING ME so they could carry out a long term refurbishment. On the day of my supposed check-in the place was a building site.
I'd had the foresight to rebook at another place so that at least I had somewhere to stay at the start of my 3 month visit to Hanoi.
My task now is to get my money back from Expedia. Easier said than done even in these extremely bizarre circumstances. I await my near ÂŁ400 as I write.
This place is very conveniently situated in the Old Quarter only five minutes walk from the fabulous Hian Kiem lake.
The place was comfortable with very attentive and pleasant staff.
One slight downside is that the streets nearby can be a bit busy & noisy especially at weekends but I personally had no issues with this.
Facilities are old but clean. Staff is helpful and friendly. In the heart of Old Quarter, so some street noise is to be expected. My only issue was with the horrible white long-life ceiling lights in the room.
The pictures are extremely misleading. The hotel is said to be art deco which has to be a joke. The bed was by far the worst mattress iâve ever slept on in my entire life. The room smelled like fresh paint and the staff said there was nothing that could be done about it. I get that this is a cheap room but there are much better options in the area for the same price.
This hotel is very old and hasn't had much maintenance or TLC done to it over the last 15 years I am imagine. The floorboards in my room are coming up, the wallpaper on most walls was peeling off, there was thick dust on the table shelf, the toilet seat was stained around the hinges. However, the bed was comfortable and I slept well, unfortunately the water was not complimentary and you do you have to pay 10,000 dong a bottle which I thought was a bit stingey. The hotel is also situated in a busy area and even though I was on the seventh floor it was still quite noisy. I wouldn't recommend this hotel personally but if you're on a really tight budget and just need somewhere to rest your head I suppose it would do.
Very good buffet. Friendly and helpful staff. Good location. Great value for the price - stayed in a single room with AC. Very satisfied with everything.
A great hotel at a great price. Daily buffet breakfast was delicious and had many items to choose from. Staff are friendly and helpful. Stayed in a single room that was large. The bed was comfortable and bathroom even had a bathtub. I'm sorry I have to leave it because I know the rest of my travels in Southeast Asia I will not have as good a hotel.
Our family booked 2 rooms for 2 night stayed here.the service was excellent as staff were friendly and nice. But the rooms were old dirty stains and noisy.there were as least 10 mosquitoes flying around when we first checked in,the whower in the first room runs shocking weak. Wall decals was partly peeled off. We had trouble tried to clocked and removed the key with both rooms door. One of our balcony door didn't even shut probably we had to use chairs and furniture to secured at night. The hotel was super noisy at night as there's a bar right next door playing from 7pm-3am. People were screaming laughing and yelling.dont know what the people on the top floor of us were doing but we heard an on going banging noise very loud every night.(breakfast was terrible which probably only have around less than 10 selections and 4of it were fruits.even the hotel staff refused to eat it and ordered food from outside to eat in the hotel restaurant.Overall not recommended for family with younge child.