Our stay at Golden Charm Hotel was wonderful. The service was ALWAYS incredibly helpful and friendly, without ever being pushy or intrusive. They dealt with requests for laundry, taxis, an extra blanket etc with professional efficiency, and also shaded caring and helpful advice. The room and bathroom were spacious and clean, with all the facilities we could have wanted. The included breakfast was great, with local specialty pho as well as egg-based or pancake options. The location is perfect - right in the old quarter and close to the beautiful lake, many many eateries, street food and sites. Highly recommend this place and will return if we ever find ourselves in Hanoi again!