When we first got to hotel , the room we were given was not the room we booked , receptionist was really unhelpful , we asked to speak to manager, within 15 minutes he has sorted the correct room out for us , gave us the key cards and helped clear up the issue with the parking , the hotel was veery clean and today , with exception of one recpetionist all the staff were welcoming polite , the bar prices were reasonable for a hotel right next to a comic con , we had the breakfast buffet for 2 days , that was banging , never had they run out of any items , whole experience after check in was amazing , well done pullman.