Staff were helpful, friendly, and accommodating. We arrived early to check-in, but they allowed us to check-in. One morning we had early pick-up for a tour and they allowed us to have breakfast 30 minutes early. The accommodations are truly beautiful and top-notch design. Only 2 things could be improved: due to the architecture of the building, any guests talking in the foyer can be heard in the rooms, which is ok during the day, but less so around midnight. So if you are a light/early sleeper, this is not your place. The oversized towels in the bathroom don't dry overnight. But when you leave it on the floor, they don't give you a clean one.