Checking in was lengthy (about an hour) due to the hotel canceling my stay - instead of x'ing just the one day we added on ahead of the week, they x'd the whole stay for both of us. They did blame it on Hotels.com, but I showed them the app's confirmation, and after remarks back and forth and moving future visitors to other rooms, they eventually accommodated us. Now I'll always call the hotels to verify my reservations. Also, the sheets are very rough, the dining area is very cold (temperature), they charge $100/room for early check-out, and food is not available between 2-4:30p.