First, there was no glass turntable in the microwave in the room, so I checked with the front desk and was told that there was no one in charge and they could not provide one until tomorrow morning. We were only staying one night. We were allowed to use the microwave in the breakfast area to eat the food we had bought outside and were going to eat in our room, and we had to carry it upstairs to our room. This was very tedious, inefficient, and disappointing. Also, there was no hanger in the room, no wick to put toilet paper in the toilet, and the leg of the ironing board was broken, making us wonder why such a room with so many deficiencies existed. It was our bad luck to be shown such a room.... Of course, the next time we stay in San Jose, we will never choose this place.