The hotel was spacious and we had high hopes. However, the front desk agent, Britany, was extremely rude, unprofessional and engaged in altercations with me after I had enough of her giggling and lack of customer service. Any time we asked her a question, her response was “I don’t know”. But it never followed up with “let me get someone who can assist you.” It was I don’t know, then end of story. People like that should not work at the front desk. The hotel pillows are hard as a rock. So bring your own if you stay here! Otherwise, breakfast was decent and overall no other complaints.