Charles Day member 3081031014993867 3. Gefallen: all service personell EXCEPT Reception staff. Nicht Gefallen: Room not ready at 5pm, Reception staff (Male) Rude, abrupt and did not inform us that only ONE restaraunt was open ONLY for Buffet at 35 Euro, not worth having cold food lack of selection awful. Not Twin Beds, Slippery bathroom floor, No Bathrobes, no glasses, had to pay in Euro for drinks, first evening credit card not validated by staff. Air Con did not work, duvets to big (double) pillows uncomfortable, no cash from all ATMs throughout stay. No cash from Reception, poor signposts to some restaraunts, during our stay not once were we able to get local currency from the Reception, once told abrubtly "come back later" rude and unco-operative. Spoken English poor, even in the reception! clock in room was 1 hr wrong, water in the shower ran hot and cold unregulated. Smoking was permitted in all restaraunts. late check out max 30mins we had to wait 4hrs in the airport. I have been in Arcor sister, cheaper IBIS hotels that were better than this. Mercure Paris Ch d Gaul was a paradise in comparison. I will never use Sofitel Marocco again.