Stayed during the weekend of the Taylor Swift concert, so like most hotels in the area, this place jacked up its prices. However, less than 48 hours after I booked, the price went down over $100/night. I reached out to see if the hotel would honor the price decrease, and they wouldn't... which is certainly their right, but it would have been a nice gesture. I've had other hotels do this, and it really speaks to the overall customer service of the hotel.
As for the property itself, it's under renovations, and there is a musty odor throughout the lobby. The elevator hasn't been renovated though, and it is slow and rickety. We were on the bottom floor (street level) and the curtains were sheer and see through; so anyone could have seen into the room, just as we could see out. Didn't see a way to attach the picture here, but it didn't seem very safe. The "complimentary breakfast" is pretty weak too. Limited options, and they won't let you take a plate back to your room, so you're forced to sit in the very small, uncomfortable dining area.
There are so many other hotel options in Richmond, I would never recommend this place.