food: great
service: many people ok, some few very kind
room: outdated, many details not working properly
area: wonderful designed
pool beach: very good, pool bar very good
restaurant: crowded, eating in shifts
other guests: simple oriented, e.g dressing in the restaurant
1 star less because of Sales pitch for Iberostar Membership. This is scam.
It was waste of time, misleading, miscommunicated, bad behaviour. 2 examples:
1. invitiation from 1 hour info-session, went through 90 min sales pitch, to up to 2 hours aggressive conversation.
2. if I would not cancel it, we might still sit there because they wanted to close their deal.
This is really and took several hours away of our already paid vacation time.
2 more things why it's scam:
1. we would need to close the deail immediately without taking a written offer, think about and come back to sign it.
2. pressure on us was so high: I wanted to leave because taking care of our daughter and the 2 sales guys were not 1 second interest in this. For him and her their deal was more important than the safety of our daughter, a guest in their house.