I booked Hotel Le Dixseptième for a touch of European luxury after four months overseas and missing Christmas with my family. The location was excellent, and the hotel was quiet—exactly what I was looking for in a boutique stay. Unfortunately, my experience fell far short of expectations.
Our room was not as clean as it should have been, with stains on the curtains, damaged bed sheets, and a previous guest’s socks by the bed. However, the real issue was the lack of hot water. For our entire stay, the water in our room was ice-cold. In February, this meant no showering and forced us to cancel activities like running and using the gym. Any sense of luxury was lost.
We reported the issue at 6 PM, yet by checkout at 10:30 AM, no plumber had arrived. While other rooms had hot water, we weren’t offered an alternative. The hotel’s compensation? A €10 per person discount—a disgraceful 10% off for such a fundamental failure.
I understand that problems happen, but the lack of urgency and inadequate response made this frustrating. A four-star hotel should offer more than a good location—it should provide basic comforts and proper service. Instead of feeling refreshed, we were relieved to go home.