I booked the pool view room, and they allocated me room 102, saying it was a pool view room. But when I opened the balcony door, there was no pool view at all. It directly faces the road/parking area.
If you are charging extra for pool view rooms, please ensure you provide a pool view. I am very disappointed, and the staff was very rude, saying this is what we have. All other pool view accommodations are two bedrooms. I don't care; if you have listed a one-bedroom with a pool view, you need to make sure that accommodation meets the description.