2/10 – Mangelhaft
13. Okt. 2025
Needed a room last minute late at night because my sister's tumor was paining her too much to withstand the hours long ride home, so I was so happy to find an affordable accessible room near Hard Rock Casino & Resort Sacramento. But then after getting dropped off at the motel, the front desk manager said there's no way I reserved an accessible room since someone's already in it. He told me I'd either have to cancel (my non-refundable room!) or accept a room on the 2nd floor. That would've been fine, if they had an elevator. I explained my sister can't walk up the 1 flight of stairs, and I wouldn't be able to carry her wheelchair up either. I understand that it was late & he just wanted to get back to sleep, but we were tired & my sister was freezing in the parking lot. And then when an agent from Hotels.com tried contacting him to get approval for a refund, he wasn't answering. Luckily a supervisor from Hotels.com was able to contact a nearby hotel that did have an accessible room available that would also allow late check-ins till 3am. So our hour and a half long stay in the freezing parking lot of that Motel 6 sucked, but I will say that I normally have great experiences with Motel 6 (especially for direct bookings). I don't think this one bad experience reflects their usual service.
Elizabeth
Elizabeth, Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung