Afficher toutes les photos pour ce type de chambre : Chambre Standard, 2 grands lits, douche accessible en fauteuil roulant (Communications Accessible)
Chambre Standard, 2 grands lits, douche accessible en fauteuil roulant (Communications Accessible)
Afficher toutes les photos pour ce type de chambre : Chambre Premium, 1 trÚs grand lit, douche accessible en fauteuil roulant (Communications Accessible)
Chambre Premium, 1 trĂšs grand lit, douche accessible en fauteuil roulant (Communications Accessible)
Mostly great, just a few things.. there was no bartender at this location, so I couldnât get a cocktail after a long day of traveling. The food was okay, service was terrible. It was the same server and chef. He did his best. Also the fire alarm went off at about 11pm or so.. for about 20-30 minutes I think. We evacuated but with zero instructions from staff. We werenât told anything about what happened, no apologies or anything. We were falling asleep when it happened. The room was great though, comfortable beds, clean room. The pool was nice but the hot tub was unbearably hot. The place was clean and in a safe and beautiful location.
We booked this hotel because we wanted to prioritize comfort for my family of 6. This hotel chain has really good ratings so we thought it was a safe choice. Boy was I wrong. The hotel room layout was great but the pull out couch mattress was so bad, you could feel the springs poking through. There was no sheets or bedding. The mattress looked really worn. The room was muggy and hot. When we turned the Air conditioner on, it would work then turn off and not turn back on till the temperature reached 75. With 6 people in the room I canât begin to tell you how uncomfortable this was. Especially after a 40 hour drive to Seattle and 86-89 degrees outside. On day 2 we spoke to the front desk clerk and she basically said there was nothing she could do, her maintenance guy was gone for the day. They were going to switch us rooms but the other room ran exactly the same. So she said she could give me breakfast vouchers as courtesy for the inconvenience. Needless to say we spent another miserable night and checked out the next day. We didnât sleep all night and cranky kids are not fun. We returned the breakfast vouchers.
I expected way more out of a hotel like this for the price. I will not be staying here again.
The staff tried but they just could not help. This ruined our vacation as waking up exhausted without sleep and trying to get up to go site see is impossible.
This was one of the best service experiences I have had in at least 20 years. The manager and staff were courteous and friendly, resolving all requests quickly and politely. Would absolutely recommend staying here to other families. The room was spotless and quite large.
I specifically booked a 2 queen bedbroom with couch that turns into a bed for my family of 5. On check in, front desk staff told me there were no queen bed rooms available for the night.Only a 1 bed king with couch. I attempted to call the hotel manager with no response. So, we had to make due. There wernt even any sheets for the couch/bed. The front desk lady did bring us some. I attempted to contact Expedia, whom i booked through, but they were unable to help. I wont stay here ever again. False advertising, no appropriate bedding in room and unreaponsive manager. I have 1 kid sleeping on the floor.