Great stay! There is no front desk or person working onsite, however you will message the operator via WhatsApp, and the communication was prompt and always with clear instructions, in English. Keys for the building and your room will be found in a lockbox on the outside of the building, and that was all pretty easy. They will even send you a timelapse video of how to get to the front door from the Riomaggiore train station, but it's super easy, literally straight up the hill a half a block. There are at least 3 restaurants right there at the base of the hill, where you can buy beverages, coffee, get hot food, etc! The location is great, overall. To get to the main street and waterfront in Riomaggiore, you'll walk through a tunnel. The Via Delle Amore trail is also right there!
The room itself was as nice as the photos. Essentially new finishes, and very important: the AC worked well!! 🙏 Bed was comfortable, furniture is nice, there's a Nespresso machine in the room, too, which like the good AC was greatly appreciated!🙏 There is a fridge in the room, and a microwave available in the hallway should you need it. Room had a great view of the Mediterranean, curtains, and even a motorized shutter outside that you can lower.
I was able to text the operator for needed daily items, like fresh towels, more nespresso pods and toilet paper around 11:30am when the cleaning lady is there in the building.
It was a very comfortable and easy stay! 🛌