8/10
My stay was part of a 2-week business/family trip, so this review mixed some recognitions (wins), opportunities for improvement and needs immediate improvement.
Recognition-Wins:
•Staff were friendly at all times and allowed me to check in early.
•Always checked in on us to ensure that we had everything we needed and was willing to accommodate when/if asked.
Opportunities for improvement:
•On 6/1, My wife asked the day shift front desk clerk for the complimentary bottles of water that Hilton provides its Rewards Members and she was told that “they don’t do that at this location” and charged the bottle of water to the room, I spoke with the evening shift front desk clerk regarding this and he stated that that information was incorrect so he removed the fee from my room charge.
•Corrective action recommended: Retrain the entire staff on the Hilton rewards policy.
Needs immediate improvement:
•Site breakfast was horrible each time we ate at the hotel!!
Recommendation-Rotate your entrees periodically as most of your breakfast sandwiches were extremely hard and had to be split up or separated to eat them.
•Automatic Blinds were inoperable twice, we contacted the front desk to resolve the issue but the maintenance personnel could not fix the issue until the next day.
Recommendation-Implement routine maintenance, and check the functionality of your automated blinds in all the rooms and replaced the batteries as needed.
I will be sending this to Hilton Corporate office as well.
Alexander R
Geschäftsreise (8 Nächte)