Our recent stay at Le Blanc Cancun left us with mixed emotions. Despite the resort’s beautiful aspects, the overall experience was disappointing, especially considering its high price. The food, which was supposed to be fine dining, was underwhelming. The variety was limited, and the quality didn’t live up to the resort’s luxury image. A particularly uncomfortable experience occurred at the Italian restaurant, where the seating arrangements were poorly designed, making it hard to enjoy our meal.
The pool area also had issues, particularly with seating. VIP guests received priority, leaving other guests frustrated, especially when there wasn’t enough seating. Our butler service was another letdown—there was no clear explanation of its scope, leaving us confused about what was provided. Additionally, the constant upselling, especially after we declined an invitation to the vacation club presentation, was uncomfortable. The staff’s attitude shifted after we refused, and we experienced delays in services, including a breakfast we had been promised.
The beach was picturesque, though plagued with kelp due to high tides. While this was out of the resort’s control, it still affected the experience. The room, however, was a bright spot, clean, well-stocked, and comfortable. However, the overall service felt inconsistent, with the resort seeming more focused on making a sale than providing a great experience. In the end, Le Blanc Cancun didn’t meet our expectations. We won’t return.
