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Hotel direkt am Strand in St. Thomas mit 2 Restaurants und Außenpool
Check in agent was friendly and welcoming however the overall room was not the cleanest,…
1. Okt.. 2021
Ok let me start off with very beautiful island but dont stay at emerald beach if your…
26. Sep.. 2021
Nicht vergessen: Nach jedem 10. Stempel gibt es 1 Prämiennacht*
Diese Unterkunft weist darauf hin, dass derzeit Maßnahmen für eine erhöhte Hygiene und die Gästesicherheit ergriffen werden.
Für die Reinigung der Unterkunft wird Desinfektionsmittel verwendet; zwischen den Aufenthalten werden häufig berührte Oberflächen mit Desinfektionsmitteln gereinigt; Bettwäsche und Handtücher werden bei mindestens 60 °C gewaschen.
In dieser Unterkunft gibt es keinen Aufzug.
Bitte beachten Sie, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
Diese Unterkunft akzeptiert Visa, Mastercard, American Express und Discover. Bargeld wird nicht akzeptiert.
* Unter „Gebühren & Richtlinien“ finden Sie Informationen zu weiteren Einzelheiten und zusätzlichen Gebühren.
Excellent location, beautiful view, comfortable room, nice amenities. Had issues with tv and safe that were slowly and then not addressed. Service at breakfast took more than an hour, twice. It is understood staffing is a problem, but why is it up to the consumer to pay a premium for it anyway?
Carolyn, Urlaub mit Freunden (3 Nächte), 3. Sep.. 2021
The hotel is visibly older but it is clean. The staff is AMAZING-everyone we encountered was friendly, accommodating and helpful. We ate a few times at the restaurant on site and were satisfied with every choice we made. We were in Building 3 with an ocean view and the view did not disappoint- it was stunning. **This is not a 5 star resort so please don't expect that. What you will get is a nice room with a great view and closeness to plenty of food options.
DANAI, Reise (3 Nächte), 2. Sep.. 2021
Just got back and I’m already planing to go back it was great. The room was big and very clean the staff was very helpful.The beach never got crowded and it was beautiful the pool very clean and so nice. And best of all the AC in the room freezing cold just like we like it. I’ve paid double the price for some hotels and never got a AC so cold.The housekeeping stuff works very hard to keep everything clean. The food at the hotel restaurant was good but you do have to wait a while to get it. So I give this hotel a 10
Michele, Reise (7 Nächte), 23. Aug.. 2021
We missed the first night due to flight cancelation and asked to be checked in for the next day arrival which they did nicely- when we arrived the room they gave us had a leak from the ground and didn’t look it had just happened they made us wait 30 minutes and nothing so I went back and wait in the lobby for action they finally gave us another room 2 doors down with a tree obstructing the view I refused and the 3rd room was good - it was clean and quiet and beds were comfortable bathroom was ok - safe was not working - no shuttle bus as advertised on the web site - and taxi are expensive and no prices announced - they charge what they feel like ($40 for a 2min ride from the airport) you could actually walk - no free welcome drinks - the restaurant at the resort is really good and great service and they have daily specials like lobster tail or grouper - service was good especially nick day time and Lincoln at night - the resort is on the beach but not private - many people hang out to sell weed and it smells a lot which was the disappointing part for people that don’t care for that - curfew at 4 pm on the week end on the beach - resort forgot to mention and we didn’t read about it - local police comes around 6 to evacuate people from water and beach that was interesting! My advice rent a car nothing at walking distance beside the airport - it is close but not really bothering as not too many flights daily and start to take off late morning and late flight stops late afterno
Aline, Familienurlaub (6 Nächte), 9. Aug.. 2021
Did not know that there was no elevator until it was too late. We were on the top floor. Yikes! Beach is fab but the room was terrible. We all had little verandas though. Very close to airport. Cafe was ok. I would not stay there again.
Bobbi, Familienurlaub (1 Nacht), 2. Aug.. 2021
It was a wonderful stay front desk employee was great. I had the best waiter at the restaurant. The place needs upgrade but it's on the beach and that's really want I come for.
Victoria, Familienurlaub (7 Nächte), 28. Juli. 2021
I had to writ this review. It was the worst. Let me start. Please keep in mind that none of the issues were ever taken care of at all on my stay. The Lobby was always full of angry customers complaints all day long. Here I go with list: 1) notice it was out dated when i walked in. 2) late check in (only 1 room ready) 3) got the room it was very outdated and looked run down 4) turned ac on and came out bathroom, the room was flooded 5) TV was not working only 2 channels 6) internet does not work 7) no hot water 8) shower did not work 9) the resort has no extra towels/wash clothes available ever 10) restaurant is over priced 11) pool area chairs and hammock is dirty(would not sit on it) Everyday called front desk and went to front desk, no resolution. I would never ever stay here. It was so bad, after a day of enjoyment i hated to come back there. smh dont not stay there. Phanor Family 7/2021
ismac, Familienurlaub (4 Nächte), 27. Juli. 2021
Loved every thing bout the virgin island the Emerld resort is a great family friendly place to stay or just a couple this is was my second time staying there and it was great each time ❤️❤️
Shelly, Familienurlaub (4 Nächte), 22. Juli. 2021
I did not get the double beds as requested as booked! Was told they had to “discontinue” the rooms. The next morning there was no water pressure or hot water!!! Fortunately me my sister was also a guest there so I used her shower. If that was not enough, when returned to the room after spending the day on St. John’s Island sand everywhere! My room was not cleaned! I had no clean linen! No clean towels or wash cloths! The staff unapologetic! Of course now I can’t use my sister’s (which I shouldn’t have to do) she needs hers. She’s Sandy as well having spent the day on the beach. The house keeping staff is gone. It’s after 6pm. They tell me I’ll have to wait for the maintenance guy to come and they have no idea when that is. I’m upset now of course. I call Hotels.com their solution a coupon for $167 for a future stay. How that helps my current situation???? It doesn’t!! What can I do??? Nothing! say thank you and stay in this nightmare. I go to beach and wait for the maintenance man. At 10:30pm I go to my room you know it….NO TOWELS!!! I go to the front desk she’s says he said he went to your. Guess what ma’am, I’m not standing here if there are towels and washcloths in my room. So she calls him I stand there and wait. Finally by 11pm he comes hands me the bag and walks off. No sorry for troubles nothing!! The hotel offers a whopping $25 food and drink credit for my trouble!
Connie, Familienurlaub (3 Nächte), 22. Juli. 2021
The people who work at the hotel were lovely and friendly. However that is as far as I can go with the positives of the hotel. The rooms are dated, no one to help with luggage (I was traveling with two small children and elderly parent) and room was on 2nd floor. The view was pretty, however the smell of marijuana and urine from the beach was overwhelming. This is not a place to bring your children even if for a fast one night layover.
Familienurlaub (2 Nächte), 11. Juli. 2021