Huge gamble to book here, check in procedures are inconvenient, borderline unsafe. For late checkin, you have to go into a condo onsite in one of the buildings which have names on them, but you are given a building number to navigate the property at night. I did not feel comfortable finding & going in to a unit late at night. Day time check in is a few miles off site.
You will be assigned a privately owned condo & some of them should not be rented. They do not match the description & examples given online. Our condo was in complete disrepair - broken furniture, broken light switches & outlets, moldy lamp shades, broken blinds on the master window out to the hall, no bedskirts with filthy box springs, incredibly outdated furniture, a disgusting old mattress, dirty walls, & peeling kitchen cabinets. I wish I would have taken better pictures, but we just wanted to get out in the morning. We were moved to another unit the next day after the office opened late (10am) & a lengthy discussion because they wanted to do nothing about it. We had a two night stay, so not having a decent unit to use for the whole day we were there messed up our plans.
When we got home from our trip, it took many many calls from hotels.com to get $150 back for the $390 were were charged for the first night. They were unwilling to do anything & finally gave us that amount back after much pressure from hotels.com customer service. The pool/ grounds are nice, but not worth the condition of the condo.
