6/10 – Gut
3. Apr. 2025
A five star facility doesn’t make a 5 star hotel
Had a very nice room. Water didn’t drain in sink and toilet was smelly, but that was fixed after a call to reception and by keeping door to toilet closed. HOWEVER. It took the hotel 3 days and 4 people to organise a tennis lesson for me. 2 days and several people to show me a different room category. Called for a golf cart to take me to the boat house for a snorkeling trip that didn’t show up, so I had to make a run for the boat house to catch the boat. Asked for an umbrella that never arrived, so walked the pretty far walk to reception in the rain. Doing things you say seems rather optional. My room was situated next to a pool that played charts music loudly every now and then. All in all I decided to change location despite the nice facilities. At a resort like this, you pay for the whole experience. It does not help if you have a dress code at dinner (which I love), but play techno by the poolside. The nicest spa does not make up for waiting around forever for your tea at breakfast or dirty tables in an empty restaurant while the staff hangs out at reception chatting. This place has a lot of potential, that unfortunately is not used.
Jennifer
Jennifer, Aufenthalt von 4 Nächten
Von Hotels.com geprüfte Gästebewertung
