8/10 Très bien
23 janv. 2026
The rooms were beautiful and very clean. There were drinks and Nespresso pods waiting for us with a fully stocked kitchen so that we could cook as much and as little as we wanted. The downfall was the customer service we received on the first day. There were no signs leading up to the office of our villa and it took over 30 and a trip back to the security gate to find it. That was not explained in previous emails and when we tried reaching out via the app and phone calls, we never received a reply. When we finally found the office to retrieve the keys, there was no apology given for the lack of instructions or communication. Again, the villa itself was amazing, air con in every room, hot water, clean spaces, a personal pool and ocean view. I would say they are stingy on towels and it would be nice to receive new ones every other day, especially when staying for such a long time. It was lovely, but I probably wouldn't stay again.
Nataki
Nataki, séjour en famille de 5 nuits
Avis voyageur Expedia vérifié
