Good hotel but check if the location is convenient
Typical high end hotel in Doha, top quality of bed's, breakfast with great variety, free wi-fi, no lap-pool just play-swimming pool, fitness closes at 10pm
My family and I decided to stay here during new year. The room was nice, larger than in the pictures but dimmer than expected. The LED lights inside the room were cool and everything was pretty high-tech, however there was some issues controlling the AC temperature with the iPad provided. Moreover, the view was underwhelming due to it being blocked by the outer part of the Torch building. Room service could also use improvement as it took 2 hours before we received our requested water bottles and extra towels. Overall, our stay here was average and didn't greatly contribute to our new year celebration.
The hotel is nice near the stadium and near shopping mall (walking distance) all the staff were great except the room service.
I have a 6 month old baby and i needed help to steralize her milk bottles so i can feed her again .. all he said was i canât help you! Which was very disappointing .. after guest service made it easy and helped thanks to her understanding
Also room service called me late night past 12 am telling me he billed the wrong amount for the night before and needs 5 qar more and wanted me to pay NOW ! I was in bed trying to sleep .. how can someone call late at night he could have waited till morning and it was his mistake itâs not like i gave him less! Very unprofessional from him
To call this a 5 star hotel is crazy. Iâve had better stays at 3 or 4 star hotels. The facility is pretty lackluster and the rooms are kind of dated. Some details:
1: this IS a smoking friendly property. Although there are no smoking placards near the elevators, there are ash trays all around the property and people smoking at all times, and no one tells them to stop. Our first room smelled horribly like smoke, so I asked to be moved. We were moved to yet another room that smelled like smoke⊠They offered air freshener which helped only momentarily.
2: The shower overflowed constantly all over the floor. Also the water temperature was not consistent. It was scalding hot then would become freezing cold.
3: there are no facilities to buy needs on site. Thereâs 2 restaurants which are extremely expensive and one coffee shop which charged me $20 for TWO bottles of water. Iâm not even kidding. The charge was $19.38 usd. For 2 large bottles of water.
4: The reception process was less than warm and welcoming. Youâd think at a 5 star hotel it would be a bit more friendly.
One of the best customer service.
Staff has been very helpful and professional.
Have a great access to Villagio mall.
Very sporty ambiance.
Food of both restruant 360 and the torch garden is delecious.
Overall the best experience in Qatar.