Our stay was extremely disappointing. When we checked in, we asked for extra blankets and were told to wait 30 minutes. After more than 40 minutes, no blankets were available and our kids had to sleep without them.
The next morning our bathroom overflowed and flooded the floor. The front desk showed no concern, offered no apology, and suggested we use the lobby bathroom. A staff member came with a plunger but no housekeeping followed for over 30 minutes, which caused us to leave over an hour late for our plans. When we returned, we discovered that housekeeping had not serviced the room at all.
Other issues included a leaking iron, my husband having to go again to request blankets, and teens running through the halls late at night yelling about the police.
Overall, the service and attitude from staff were unacceptable. This was one of the most unusual and frustrating hotel stays we’ve experienced.