8/10 Ottimo
9 novembre 2023
The property was recommended to me by a German acquaintance: it is really nice in terms of architecture, style and services.
What was disappointing to me was my experience with my dog. During my reservation, the property was identified as "animals allowed" by Expedia, so I simply reserved for me and my 3 daughters. When I got there, the personnel told me they actually only have 2 rooms for dogs, that for this reason, the only way for me to be their guest was paying 20 € more per day (which is quite common in my experience with hotels with dogs) and, on top of that, 90€ for additional cleaning. I was > 600 Km from home and after a 7 hrs drive, and I had already paid in advance. So I accepted. When I checked out, it actually came out that the additional spend for cleaning was 180€. despite my complaints, they kept telling that they had clarified the actual surcharge for cleaning would be 90€x2, on top of the normal cleaning already included in the reservation rates. This is important to know for other Expedia customers that would like to consider the property for their trip with animals.
cecilia
cecilia, vacanza in famiglia di 3 notti
Recensione degli ospiti Expedia verificata
