2/10 – Mangelhaft
30. Juni 2025
We arrived at the hotel after 8.30pm which I had advised the hotel about and when we arrived the sports bar was closed, everything was closed and all dark so we could not check into the hotel. I managed to find an open door and walked around the sports bar area to the back into the kitchen and asked where the sports bar was and that I was here to check into our accommodation and that keys were supposed to be available for us to collect and for us to pay our accommodation. One of the staff didn't know anything but he walked out the building with me and pointed out that the owner Ed was standing across the road and that I should go and speak with him. The staff member was helpful in that he came out the front with me and saw that Ed was across the road and came with me over to where Ed was standing and I told Ed the situation. Ed came back to the hotel with me and sorted it out for us thankfully by finding the envelope behind the bar with my name and said that the bar staff must have closed up early which was not good. He gave us a couple of drinks on the house and said we could pay for our stay in the morning. We could not use our drinks voucher which was part of the booking cost. A few hours in our room watching tv, the tv, heater and switches all turned off. Something tripped the switches so we had no heating throughout the night and we were unable to charge our phones overnight. Noise started in the morning before 6am also. No discount given to us for inconvenience.
Josephine
Josephine, Romantikurlaub (1 Nacht)
Von Wotif geprüfte Gästebewertung
