We had checked in online as per emails to save time, but when we arrived, there were no express kiosks in the hotel so still had to check in as normal…which took 20 minutes! The reception felt understaffed to deal with the volume of people.
The room itself was clean and modern, but a bit tired. Coat hooks hanging off wall. Light bulb missing. The bathroom, however, was very run down. The door wouldn’t stay closed, with the hinges falling out the wall. Skirting boards swollen. Loose floor tiles. An extractor fan that just wouldn’t turn off. The TV also didn’t work, so reported to reception, which they did resolve.
Breakfast food was ok. But the fruit juices were terrible, more liked diluting juice than fruit juice.
The parking was extremely confusing. The prices at the car park entrance were ridiculous, £25 for 24 hours! We asked at reception how parking worked and if we would have to £25, and were told it was £12 per day. We asked if this covered our whole stay and were told it did. Yet the couple checking in next to us were told it was a £15 overnight rate. When we went to check out and asked if we could pay for our parking, the receptionist did something with our ticket, but never charged us, and said to drive up to the barrier. When we tried to leave the car park, I put the ticket in the barrier but it said it was an mis match. Had to push the help button, where reception just opened the barrier. Still no idea how the parking was meant to work.